Indevolt Solar Scan privacy policy

What this policy covers

Indevolt Solar Scan measures a balcony or terrace railing with AR assistance or manual entry, estimates how many panels fit, models yearly generation and direct-use savings, and compares professionally installed Indevolt PowerFlex battery storage. If you ask, it emails you a PDF report and creates an unpaid draft order in Indevolt's Shopify shop. Appsolutely Fabulous develops the app; the shop, its customer records and its draft orders belong to Indevolt. Estimates are illustrative and do not approve an installation, electrical connection or purchase.

What stays on your phone

Live camera frames, recorded video, depth maps, AR world points and full AR frames stay on your phone and are not sent to the Indevolt service. If you accept an AR preview, its image is kept in the app's private storage. Your scans, results and settings are stored on the phone until you delete them. The manual route lets you enter measurements without using the camera.

What the service receives

When you look up a location, your full postcode is sent to the Indevolt service and Postcodes.io to find an approximate position, and is not stored with your evaluation. Device location is optional; coordinates are rounded to three decimal places before they are sent. To calculate a result the service receives your measurements, site details and household answers, and stores them with a hashed reference for this installation of the app. PVGIS (European Commission) receives rounded coordinates and model inputs to estimate generation. The service also uses request IP addresses for in-memory rate limiting to protect the service.

On Android, the app uses Google Play Services for AR, which collects signed-in Google-account or device identifiers, diagnostics, API usage and app activity under the Google Privacy Policy. This app does not use ARCore Cloud Anchors or the Geospatial API. The app has no accounts, ads or its own analytics.

Crash reports and diagnostics

When the app encounters an error, crashes or stops responding, it automatically sends a technical report to the Indevolt service to help fix the problem. This can include the error code, message and stack trace, the screen, app version, phone model, operating-system version and time of the event. The service logs the report with a hashed reference for this installation of the app in Microsoft Azure diagnostic logs. Reports can be queued in app-private storage and sent when the app next runs with a connection.

Diagnostic reports are intended to contain technical fault information rather than camera images, measurements, postcodes or contact details. Error messages and stack traces are included, so their contents depend on the fault.

Emailed reports and marketing

If you ask for a report, the app sends your email address, any first name you enter, your separate marketing choice and the result you are viewing, including any storage option you chose. The service makes a PDF of that result and emails it to you through Microsoft Azure Communication Services.

Your email address and first name are also added to Indevolt's Shopify shop as a customer, tagged as coming from this app, so Indevolt can follow up on your report. You are only subscribed to Indevolt's marketing emails if you tick the separate marketing box; asking for a report does not sign you up.

Draft orders

If you ask for a draft order, the app sends the products and quantities you chose and the service creates an unpaid draft order in Indevolt's Shopify shop. If you asked for a report first, the draft order is linked to your customer record there. Your measurements, location, household answers, savings and report are not sent to Shopify. A draft order takes no payment. So that a repeated request cannot create a second order, the service keeps a record of the products, prices, the hashed installation reference and the Shopify draft order number.

Shopping and other external links

If you choose a Google Shopping link, your browser opens a search containing the panel name or kit manufacturer and model. The app does not add your scan data or contact details to that search. These links have no referral tag. The app also links to product pages on Indevolt's shop and other supplier websites. Visiting those sites sends normal browser connection information to their operators, and their own privacy policies apply.

How long data is kept

Evaluation and site records become eligible for deletion 365 days after they were last updated, and cached PVGIS data after 30 days. Report requests, including contact details and consent choices, are deleted after 365 days and report PDFs after 365 days, or sooner when the related evaluation is deleted. Diagnostic logs are kept for 30 days. Customer records and draft orders in Indevolt's Shopify shop stay there until Indevolt removes them. The service publishes its live settings at its privacy page.

Deletion and questions

To delete your data, open Settings in the app and choose Delete from server and this device. This removes this installation's evaluations, report requests, report PDFs and draft-order records from the Indevolt service, then clears the data on your phone. If the server cannot be reached, the app keeps your data and offers a separate option to delete it from the phone only.

Customer records and draft orders already in Indevolt's Shopify shop are not removed by the app. To ask for them to be removed, or for any other access, correction or deletion request, email support@appsolutelyfabulous.co.uk, name Indevolt Solar Scan and give the email address you used.

Opening this page

This policy is served by the Appsolutely Fabulous static website. Visiting it sends standard connection information to its Azure host. Read the website privacy information for those details.